{"id":66220,"date":"2025-11-03T15:11:07","date_gmt":"2025-11-03T14:11:07","guid":{"rendered":"https:\/\/www.alldayled.com\/vragen-klachten\/"},"modified":"2025-11-25T16:56:59","modified_gmt":"2025-11-25T15:56:59","slug":"questions-complaints","status":"publish","type":"page","link":"https:\/\/www.alldayled.com\/en\/questions-complaints\/","title":{"rendered":"Questions or complaints"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\" id=\"h-faq-veel-gestelde-vragen\"><strong>FAQ &#8211; frequently asked questions<\/strong><\/h3>\n\n<p>On this page you&#8217;ll find an overview of the most frequently asked questions and answers about our products, orders, shipping and service. We&#8217;ve tried to make the information as clear and complete as possible, so you can quickly get answers to the most common questions. <\/p>\n\n<p>Can&#8217;t find your question in the list? No worries! Our team is always ready to help you. On our contact page you&#8217;ll find various ways to get in touch with us, such as a contact form, email or phone contact.   <\/p>\n\n<p>We strive to answer your question as quickly as possible and make your experience with All Day Led as pleasant as possible. This way we ensure that you always have the right information before placing an order or making a choice from our range of lighting and accessories. <\/p>\n\n<div id=\"ws-mobile-toggle-block_56f74b27a3c0e14e72a0c123fb231e64\" class=\"mobile-toggle mobile-toggle-block_56f74b27a3c0e14e72a0c123fb231e64 mobile-toggle\">\n        <div class=\"mobile-toggle__title\">\n        <h3><span style=\"color: #000000\">Received package with damage<\/span><\/h3>\n    <\/div>\n    \n        <div class=\"mobile-toggle__content\">\n        <p><span style=\"color: #000000;\">Did your order arrive damaged? Please contact us <strong>within 5 working days<\/strong> via <a style=\"color: #000000;\" href=\"mailto:sales@alldayled.com?subject=Bestelling%20met%20schade%20ontvangen.\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">sales@alldayled.com<\/a> and state: <\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Name<\/span><\/li>\n<li><span style=\"color: #000000;\">Order number<\/span><\/li>\n<li><span style=\"color: #000000;\">Image of the box and shipping label<\/span><\/li>\n<li><span style=\"color: #000000;\">Image of the damaged item<\/span><\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:list --> <!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Please note:<\/strong> reports later than 5 working days can no longer be handled via the carrier&#8217;s insurance; the damage is then entirely at your own risk.<\/span><\/p>\n<p>&nbsp;<\/p>\n    <\/div>\n    <\/div>\n<div id=\"ws-mobile-toggle-block_7605a0baffba3a0d934f5549213738b8\" class=\"mobile-toggle mobile-toggle-block_7605a0baffba3a0d934f5549213738b8 mobile-toggle\">\n        <div class=\"mobile-toggle__title\">\n        <h3><span style=\"color: #000000\">Received the wrong product<\/span><\/h3>\n    <\/div>\n    \n        <div class=\"mobile-toggle__content\">\n        <p><span style=\"color: #000000;\">Did you receive a defective product? Please contact us <strong>within 10 working days<\/strong> via <a style=\"color: #000000;\" href=\"mailto:sales@alldayled.com?subject=Verkeerd%20product%20ontvangen.\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">sales@alldayled.com<\/a>. State:  <\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Name  <\/span><\/li>\n<li><span style=\"color: #000000;\">Order number  <\/span><\/li>\n<li><span style=\"color: #000000;\">Image(s) of the item<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><!-- \/wp:list --> <!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">We will contact you as soon as possible to resolve the problem.<\/span><\/p>\n<p>&nbsp;<\/p>\n    <\/div>\n    <\/div>\n<div id=\"ws-mobile-toggle-block_351ca97c574974eabc6494b05104d5e0\" class=\"mobile-toggle mobile-toggle-block_351ca97c574974eabc6494b05104d5e0 mobile-toggle\">\n        <div class=\"mobile-toggle__title\">\n        <h3><span style=\"color: #000000\">Received a defective product<\/span><\/h3>\n    <\/div>\n    \n        <div class=\"mobile-toggle__content\">\n        <p><span style=\"color: #000000;\">Did you receive a defective product? Please contact us <strong>within 10 working days<\/strong> via <a style=\"color: #000000;\" href=\"mailto:sales@alldayled.com?subject=Defect%20product%20ontvangen.\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">sales@alldayled.com<\/a>. State:  <\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Name  <\/span><\/li>\n<li><span style=\"color: #000000;\">Order number  <\/span><\/li>\n<li><span style=\"color: #000000;\">Image(s) of the item<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><!-- \/wp:list --> <!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">We will contact you as soon as possible to resolve the problem.<\/span><\/p>\n<p>&nbsp;<\/p>\n    <\/div>\n    <\/div>\n<div id=\"ws-mobile-toggle-block_81845e483a27426901df16f4e1f432a4\" class=\"mobile-toggle mobile-toggle-block_81845e483a27426901df16f4e1f432a4 mobile-toggle\">\n        <div class=\"mobile-toggle__title\">\n        <h3><span style=\"color: #000000\">Product not found<\/span><\/h3>\n    <\/div>\n    \n        <div class=\"mobile-toggle__content\">\n        <p><span style=\"color: #000000;\">Can&#8217;t find the desired product in our webshop? Contact us via <a style=\"color: #000000;\" href=\"mailto:sales@alldayled.com?subject=Hulp%20-%20bij%20product.\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">info@alldayled.com<\/a> and state: <\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Name  <\/span><\/li>\n<li><span style=\"color: #000000;\">Your question  <\/span><\/li>\n<li><span style=\"color: #000000;\">Optionally an example image  <\/span><\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><!-- \/wp:list-item --><\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:list --> <!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">We will help you as soon as possible.<\/span><\/p>\n<p>&nbsp;<\/p>\n    <\/div>\n    <\/div>\n<div id=\"ws-mobile-toggle-block_2997d15c0b4d901af426a7ed9b2572d2\" class=\"mobile-toggle mobile-toggle-block_2997d15c0b4d901af426a7ed9b2572d2 mobile-toggle\">\n        <div class=\"mobile-toggle__title\">\n        <h3><span style=\"color: #000000\">Package not received<\/span><\/h3>\n    <\/div>\n    \n        <div class=\"mobile-toggle__content\">\n        <p><span style=\"color: #000000;\">Have you placed an order and it has not (yet) been delivered? Please contact us <strong>within 5 working days<\/strong> after the last tracking update via <a style=\"color: #000000;\" href=\"mailto:sales@alldayled.com?subject=Bestelling%20niet%20ontvangen.\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">sales@alldayled.com<\/a>. Include in your email:  <\/span><\/p>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\">\n<ul class=\"wp-block-list\"><!-- wp:list-item --><\/ul>\n<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li><span style=\"color: #000000;\">Name<\/span><\/li>\n<li><span style=\"color: #000000;\">Order number  <\/span><\/li>\n<li><span style=\"color: #000000;\">Phone number<\/span><\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><!-- \/wp:list-item --><\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:list --> <!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\"><strong>Please note:<\/strong> For a letterbox package, we can only take action 10 working days after the last scan, because these packages do not have an up-to-date track &amp; trace.<\/span><br \/>\n<span style=\"color: #000000;\">You can choose track &amp; trace for every shipment, so you can follow your package better.<\/span><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">As soon as we receive your email, we will contact you as soon as possible<\/span><\/p>\n<p>&nbsp;<\/p>\n    <\/div>\n    <\/div>\n<div id=\"ws-mobile-toggle-block_91a1cab7bef1738e282b6ac32b6e521c\" class=\"mobile-toggle mobile-toggle-block_91a1cab7bef1738e282b6ac32b6e521c mobile-toggle\">\n        <div class=\"mobile-toggle__title\">\n        <h3><span style=\"color: #000000\">Package not picked up<\/span><\/h3>\n    <\/div>\n    \n        <div class=\"mobile-toggle__content\">\n        <p><span style=\"color: #000000;\">Pick up your order at the pick-up point in time. If this is not done, the package will automatically be returned to us. <\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">You will then receive the purchase amount back, minus \u20ac9.95 for return and handling costs.<\/span><\/li>\n<li><span style=\"color: #000000;\">This fee covers the costs for return shipment, administration and storage.<\/span><\/li>\n<li><span style=\"color: #000000;\">As soon as we have received the returned package, we will process the refund and send you an email about this.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul class=\"wp-block-list\"><!-- \/wp:list-item --><\/ul>\n    <\/div>\n    <\/div>\n<div id=\"ws-mobile-toggle-block_01133a1df1f4268aff7395559c07d73b\" class=\"mobile-toggle mobile-toggle-block_01133a1df1f4268aff7395559c07d73b mobile-toggle\">\n        <div class=\"mobile-toggle__title\">\n        <h3>Drop-off permission<\/h3>\n    <\/div>\n    \n        <div class=\"mobile-toggle__content\">\n        <p><span style=\"color: #000000;\">Some carriers offer the &#8216;drop-off permission&#8217; option. We recommend <strong>not<\/strong> using this option. If you choose to use it, you forfeit your rights in case of damage, loss, or non-delivery. The package will then be delivered entirely at your own risk.<\/span><\/p>\n<p><span style=\"color: #000000;\">Read everything about &#8216;drop-off permission&#8217; in this special blog. View it <a style=\"color: #000000;\" href=\"https:\/\/www.alldayled.com\/nl\/neerzettoestemming-bij-levering-slim-of-niet\/\">here<\/a>.<\/span><\/p>\n<p>&nbsp;<\/p>\n    <\/div>\n    <\/div>\n<div id=\"ws-mobile-toggle-block_d9cf0b1b68141834b25c2b3cf1865d91\" class=\"mobile-toggle mobile-toggle-block_d9cf0b1b68141834b25c2b3cf1865d91 mobile-toggle\">\n        <div class=\"mobile-toggle__title\">\n        <h3><span style=\"color: #000000\">Where is my Invoice<\/span><\/h3>\n    <\/div>\n    \n        <div class=\"mobile-toggle__content\">\n        <p><span style=\"color: #000000;\">You can find your invoice:<\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">In your account, or<\/span><\/li>\n<li><span style=\"color: #000000;\">As a PDF file in the email you receive after completing your order<\/span><\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:list --> <!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">Have you deleted the email or do you not have access to your account? Please contact us via <a style=\"color: #000000;\" href=\"mailto:info@alldayled.com?subject=Factuuraanvraag\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">info@alldayled.com<\/a> and state: <\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Order number<\/span><\/li>\n<li><span style=\"color: #000000;\">Name<\/span><\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:list --> <!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">You will then receive your invoice by email as soon as possible.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n    <\/div>\n    <\/div>\n<div id=\"ws-mobile-toggle-block_0b42d418978168bd3f4da86af1fa6dd5\" class=\"mobile-toggle mobile-toggle-block_0b42d418978168bd3f4da86af1fa6dd5 mobile-toggle\">\n        <div class=\"mobile-toggle__title\">\n        <h3><span style=\"color: #000000\">Do you have a complaint?<\/span><\/h3>\n    <\/div>\n    \n        <div class=\"mobile-toggle__content\">\n        <p><span style=\"color: #000000;\">Do you have a complaint about an order? Contact us via <a style=\"color: #000000;\" href=\"mailto:info@alldayled.com?subject=Algemene%20klacht\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">info@alldayled.com<\/a> and state: <\/span><\/p>\n<ul>\n<li>Name<!-- \/wp:list-item --> <!-- wp:list-item --><\/li>\n<li><span style=\"color: #000000;\">Order number<\/span><!-- \/wp:list-item --> <!-- wp:list-item --><\/li>\n<li><span style=\"color: #000000;\">Image(s) if applicable<\/span><\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:list --> <!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">We do our best to resolve your complaint as quickly as possible. If this is not successful, you can report your dispute to: <\/span><\/p>\n<ul>\n<li><a style=\"color: #000000;\" href=\"https:\/\/www.webwinkelkeur.nl\/kennisbank\/consumenten\/geschil\/\" target=\"_blank\" rel=\"noreferrer noopener\">Stichting WebwinkelKeur<\/a><\/li>\n<li><a style=\"color: #000000;\" href=\"https:\/\/ec.europa.eu\/odr\" target=\"_blank\" rel=\"noreferrer noopener\">ODR platform EU<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --><\/p>\n    <\/div>\n    <\/div>\n<div id=\"ws-mobile-toggle-block_c73153935f34b93931f71d68f8e9d4e8\" class=\"mobile-toggle mobile-toggle-block_c73153935f34b93931f71d68f8e9d4e8 mobile-toggle\">\n        <div class=\"mobile-toggle__title\">\n        <h3><span style=\"color: #000000\">Do you have a question<\/span><\/h3>\n    <\/div>\n    \n        <div class=\"mobile-toggle__content\">\n        <p><span style=\"color: #000000;\">Do you have a question about your order? Contact us via <a style=\"color: #000000;\" href=\"mailto:info@alldayled.com?subject=Vraag%20over%20product\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">info@alldayled.com<\/a> and state: <\/span><\/p>\n<ul>\n<li><span style=\"color: #000000;\">Name<\/span><!-- \/wp:list-item --> <!-- wp:list-item --><\/li>\n<li><span style=\"color: #000000;\">Order number<\/span><!-- \/wp:list-item --> <!-- wp:list-item --><\/li>\n<li><span style=\"color: #000000;\">Your question<\/span><\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><span style=\"color: #000000;\"><!-- \/wp:list --> <!-- wp:paragraph --><\/span><\/p>\n<p><span style=\"color: #000000;\">We will contact you as soon as possible.<\/span><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n    <\/div>\n    <\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ &#8211; frequently asked questions On this page you&#8217;ll find an overview of the most frequently asked questions and answers about our products, orders, shipping and service. We&#8217;ve tried to make the information as clear and complete as possible, so you can quickly get answers to the most common questions. Can&#8217;t find your question in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-page.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-66220","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Questions &amp; Complaints - all Day Led - Quick Help and Solution<\/title>\n<meta name=\"description\" content=\"Do you have questions or a complaint about your order from All Day Led? 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