Questions or complaints

FAQ – frequently asked questions

On this page you’ll find an overview of the most frequently asked questions and answers about our products, orders, shipping and service. We’ve tried to make the information as clear and complete as possible, so you can quickly get answers to the most common questions.

Can’t find your question in the list? No worries! Our team is always ready to help you. On our contact page you’ll find various ways to get in touch with us, such as a contact form, email or phone contact.

We strive to answer your question as quickly as possible and make your experience with All Day Led as pleasant as possible. This way we ensure that you always have the right information before placing an order or making a choice from our range of lighting and accessories.

Received package with damage

Did your order arrive damaged? Please contact us within 5 working days via sales@alldayled.com and state:

Name
Order number
Image of the box and shipping label
Image of the damaged item

Please note: reports later than 5 working days can no longer be handled via the carrier’s insurance; the damage is then entirely at your own risk.

Received the wrong product

Did you receive a defective product? Please contact us within 10 working days via sales@alldayled.com. State:

Name
Order number
Image(s) of the item

We will contact you as soon as possible to resolve the problem.

Received a defective product

Did you receive a defective product? Please contact us within 10 working days via sales@alldayled.com. State:

Name
Order number
Image(s) of the item

We will contact you as soon as possible to resolve the problem.

Product not found

Can’t find the desired product in our webshop? Contact us via info@alldayled.com and state:

Name
Your question
Optionally an example image

We will help you as soon as possible.

Package not received

Have you placed an order and it has not (yet) been delivered? Please contact us within 5 working days after the last tracking update via sales@alldayled.com. Include in your email:

Name
Order number
Phone number

Please note: For a letterbox package, we can only take action 10 working days after the last scan, because these packages do not have an up-to-date track & trace.
You can choose track & trace for every shipment, so you can follow your package better.

As soon as we receive your email, we will contact you as soon as possible

Package not picked up

Pick up your order at the pick-up point in time. If this is not done, the package will automatically be returned to us.

You will then receive the purchase amount back, minus €9.95 for return and handling costs.
This fee covers the costs for return shipment, administration and storage.
As soon as we have received the returned package, we will process the refund and send you an email about this.

Drop-off permission

Some carriers offer the ‘drop-off permission’ option. We recommend not using this option. If you choose to use it, you forfeit your rights in case of damage, loss, or non-delivery. The package will then be delivered entirely at your own risk.

Read everything about ‘drop-off permission’ in this special blog. View it here.

Where is my Invoice

You can find your invoice:

In your account, or
As a PDF file in the email you receive after completing your order

Have you deleted the email or do you not have access to your account? Please contact us via info@alldayled.com and state:

Order number
Name

You will then receive your invoice by email as soon as possible.

Do you have a complaint?

Do you have a complaint about an order? Contact us via info@alldayled.com and state:

Name
Order number
Image(s) if applicable

We do our best to resolve your complaint as quickly as possible. If this is not successful, you can report your dispute to:

Do you have a question

Do you have a question about your order? Contact us via info@alldayled.com and state:

Name
Order number
Your question

We will contact you as soon as possible.