Questions or Complaints
FAQ
On this page you will find an overview of the most frequently asked questions and the corresponding answers. Is your question or answer not listed here? Please contact us via the page ContactOn this page you will find various options to contact us.
Package not received (yet)?
Have you placed an order and has it not yet been delivered to you by the carrier? Please contact us within 5 working days after the last scan of the carrier via sales@alldayled.com. In order to resolve the problem quickly for you, we would like to ask you to mention the following points in the email.
- Name
- Order number
- phone number
Please note that for a letterbox package, we can only take action after 10 working days after the last scan, because a letterbox package does not have a current track and trace code and can therefore not be traced. For this reason, we offer the option package with track and trace for every shipment so that you can better track the package. As soon as we have received your e-mail, we will contact you as soon as possible for a quick handling.
Place permission
Some carriers offer a 'drop permission'. We recommend not to use this option! As soon as you choose this option, your rights are derived. The supplier then waives all responsibilities such as damage, loss or non-delivery of the package. If you do choose this option, and the package does not arrive or arrives damaged, this means that we can no longer do anything with it and that it is entirely at your own risk.
Received a package with transport damage?
Have you placed an order and was it delivered to you damaged by the carrier? Please contact us within 5 working days of receipt sales@alldayled.com. In order to resolve the problem quickly for you, we would like to ask you to mention the following points in the email.
- Name
- Order number
- Image of the box and shipping label
- Image of the box and the item in question
As soon as we have received your e-mail, we will contact you as soon as possible for a quick processing.
Please note: report transport damage to us after 5 working days, as unfortunately we can no longer make a claim on the carrier's insurance. The damage, regardless of how extensive, is then entirely at your own risk.
Received a defective or wrong product?
Have you placed an order with All Day Led and was it delivered incorrectly or damaged? Please contact us within 10 working days of receipt sales@alldayled.com. In order to resolve the problem quickly for you, we would like to ask you to mention the following points in the email.
- Name
- Order number
- Picture(s)
As soon as we have received your e-mail, we will contact you as soon as possible for a quick processing.
Can you not find a product?
Do you want to place an order but can't find the desired product? Please contact us at info@alldayled.com. In order to help you faster, we would like to ask you to mention the following points in the email.
- Name
- Question
- Sample image
As soon as we have received your e-mail, we will contact you as soon as possible for a quick processing.
Where is my invoice?
Have you placed an order with All Day Led as a returning customer or guest and are you looking for the invoice? This can be found in your account. The invoice is also always added as a PDF file in the email that the order has been completed. Have you deleted the email or do you not have access to your account? Please contact us at info@alldayled.com. In order to send your invoice quickly, we would like to ask you to mention the points in the email.
- Order number
- Name
Once we have received your request and you have provided the order number. You will receive the PDF invoice by email as soon as possible.
Do you have a complaint?
Have you placed an order and do you have a complaint about this? was it delivered incorrectly or damaged? Please contact us at info@alldayled.com. In order to resolve your complaint quickly, we would like to ask you to mention the following points in the email.
- Name
- Order number
- Picture(s)
As soon as we have received your e-mail, we will contact you as soon as possible for a quick handling. If this does not lead to a solution (we have never experienced this before), it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the platform of the European Union.
Do you have a question?
Have you placed an order and do you have a question about it? Please contact us at info@alldayled.com. In order to answer your question quickly, we would like to ask you to mention the following points in the email.
- Name
- Order number
- Question
As soon as we have received your e-mail, we will contact you as soon as possible for a quick processing.
FAQ
On this page you will find an overview of the most frequently asked questions and the corresponding answers. Is your question or answer not listed here? Please contact us via the page Contact. On the page you will find various options to get in touch with us.
Have you placed an order and was it delivered to you damaged by the carrier? Please contact us within 5 working days of receipt sales@alldayled.com. In order to resolve the problem quickly for you, we would like to ask you to mention the following points in the email.
- Name
- Order number
- Image of the box and shipping label
- Image of the box and the item in question
As soon as we have received your e-mail, we will contact you as soon as possible for a quick processing.
Please note: report transport damage to us after 5 working days, as unfortunately we can no longer make a claim on the carrier's insurance. The damage, regardless of how extensive, is then entirely at your own risk.
Have you placed an order and was it delivered incorrectly or damaged? Please contact us within 10 working days of receipt sales@alldayled.com. In order to resolve the problem quickly for you, we would like to ask you to mention the following points in the email.
- Name
- Order number
- Picture(s)
As soon as we have received your e-mail, we will contact you as soon as possible for a quick processing.
Do you want to place an order but can't find the desired product? Please contact us at info@alldayled.com. In order to help you faster, we would like to ask you to mention the following points in the email.
- Name
- Question
- Sample photos
As soon as we have received your e-mail, we will contact you as soon as possible for a quick processing.
Have you placed an order as a returning customer or guest and are you looking for the invoice? This can be found in your account. The invoice is also always added as a PDF file in the email that the order has been completed. Have you deleted the email or do you not have access to your account? Please contact us at info@alldayled.com. In order to send your invoice quickly, we would like to ask you to mention the points in the email.
- Order number
- Name
Once we have received your request and you have provided the order number. You will receive the PDF invoice by email as soon as possible.
Have you placed an order and do you have a complaint about it? Please contact us at info@alldayled.com. In order to resolve your complaint quickly, we would like to ask you to mention the following points in the email.
- Name
- Order number
- Picture(s)
As soon as we have received your e-mail, we will contact you as soon as possible for a quick handling. If this does not lead to a solution (we have never experienced this before), it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the platform of the European Union.
Have you placed an order and do you have a question about it? Please contact us at info@alldayled.com. In order to answer your question quickly, we would like to ask you to mention the following points in the email.
- Name
- Order number
- Question
As soon as we have received your e-mail, we will contact you as soon as possible for a quick processing.
