Questions or Complaints

Do you have a question?

Have you placed an order and do you have a question about it? Please contact us at info@alldayled.com. In order to be able to answer your question quickly, we would like to ask you to mention the following points in the e-mail:

• Name
• Order number 
• Question

As soon as we have received your e-mail, we will contact you as soon as possible for a quick processing.

Do you have a complaint?

Have you placed an order and do you have a complaint about this? was it delivered incorrectly or damaged? Please contact us at info@alldayled.com. In order to be able to resolve your complaint quickly, we would like to ask you to mention the following points in the e-mail:

• Name
• Order number 
• Picture(s) 

As soon as we have received your e-mail, we will contact you as soon as possible for a quick handling. If this does not lead to a solution (we have never experienced this before), it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the platform of the European Union.

Can you not find a product? 

Do you want to place an order but can't find the desired product? Please contact us at info@alldayled.com. In order to be able to help you faster, we would like to ask you to mention the following points in the email:

• Name
• Question
• Sample photos 

As soon as we have received your e-mail, we will contact you as soon as possible for a quick processing.

Have you received a damaged or incorrect product?

Have you placed an order and it was delivered incorrectly or damaged? Please contact us via within 5 working days of receipt sales@alldayled.com. In order to solve the problem quickly for you, we would like to ask you to mention the following points in the e-mail: 

• Name
• Order number 
• Picture(s) 

As soon as we have received your e-mail, we will contact you as soon as possible for a quick processing.