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Shipping & Returns

Shipping

We at All Day Led try to deliver your order to you as quickly as possible. For this we use the services of Post NL and DPD.
If you place an order on working days before 4:30 PM, we will ship it the same day (unless otherwise indicated).
We use the following three options for shipping:

  1. Envelope (Netherlands and Belgium)
  2. Letterbox package (only in the Netherlands)
  3. Package (with track & tracé)
  • If your order has a value* lower than €20,- and it fits through the letterbox, it will be sent with an envelope.
  • If your order has a value* between €20,- and €50,- and it fits through the letterbox, your order will be sent with a letterbox package.
  • If your order has a value* higher than €20,- and the delivery address is outside the Netherlands, it will be sent as a package with track & trace. 
  • If your order has a value* higher than €20,- it will be sent with track & trace at all times.
  • If your order has a value* higher than €150,- no shipping costs will be charged (this applies to the Netherlands and Belgium).
  • Other destinations are shipped for free with a value* of more than €500,-

When completing your order, you will be shown how we will ship your order to you. 

* Excluding shipping costs 

Shipping costs

Shipping costs (enveloppe):

Netherlands: €2,25
Belgium: €3,25
Germany: N/A
Austria: N/A
France: N/A
Luxembourg: N/A
Denmark: N/A
Poland: N/A
Portugal: N/A
Spain: N/A
Finland: N/A
Ireland: N/A
Italy: N/A
Czech Republic: N/A
Sweden: N/A
Croatia: N/A
Romania: N/A
Slovakia: N/A
Hungary: N/A

Shipping costs (parcel with Track & Trace):

Netherlands: €4,45~€6,95
Belgium: €8,75
Germany: €9,95
Austria: €14,95
France: €14,95
Luxembourg: €11,95
Denmark: €15,95
Poland: €20,95
Portugal: €18,95
Spain: €17,95
Finland: €22,95
Ireland: €21,95
Italy: €16,95
Czech Republic: €17,95
Sweden: €21,95
Croatia: €30,95
Romania: €28,95
Slovakia: €17,95
Hungary: €22,95

Return

While we do everything we can to make every customer a happy customer, you may not be happy with your purchase.
Your return is organized in a few steps. We have a few rules regarding return options. Below the form you will find the conditions of a return.

You can register your return using the form below.

Return form

After a confirmation of receipt of your registration, you can return your order to the address below. 

All Day Led
T.a.v. Retour
Beukenlaan 67
5541 VK Reusel
The Netherlands

Return conditions 

Have you received the order but it is not to your liking or do you not need a part? You can return the order in whole or in part. The conditions of a return can be found below:

  • The item must not be dirty or used.
  • The item must not be damaged.
  • The article must not be incomplete.
  • Please ensure that the item is returned in its original packaging.

Within our range, a number of items are excluded from return, this concerns the following items:

  • Custom items
  • Items that are not standard part of our range and that are specially ordered.

It is not possible to return the order if you have already put the item into use. We must receive the item back in its original condition and packaging. We may charge costs for any damage such as visible signs of use or an unstamped shipment. If it falls outside the return period of 14 days, please email info@alldayled.com and wait until you get an answer by email.

Return costs

The costs of a return shipment are for your own account. However, in some cases we can offer you a return label at a reduced rate. Contact us at sales@alldayled.com to view the possibilities. 

 

Right of withdrawal 

Right of withdrawal
Subject to the exceptions as stated at the bottom of this informative text, you have the right to cancel within a period of 14 calendar daysto revoke the agreement without stating reasons. This is the so-called withdrawal period or reflection period. This right only applies if you made the purchase as a consumer.

reflection period
The withdrawal period expires 14 days after the day on which you or a third party designated by you (not being the carrier) has received the product. In the event that several products have been ordered, the day of the reflection period only starts on the day after you have received the last product.

Exercising the right of withdrawal
To exercise the right of withdrawal, you must inform us All Day Led, Beukenlaan 67 5541VK Reusel, info@alldayled.com, +31648818106 by an unambiguous statement (e.g. written by post or email) of your decision to withdraw from the contract. You can also use the European model withdrawal form for this, but use of this form is not mandatory. This form can be downloaded via the link below this text.

It is therefore important to inform us within the cooling-off period that you are invoking the right of withdrawal.

Consequences of the right of withdrawal
If you revoke the agreement, you will receive all payments you have made up to that point (for the part to which the revocation relates), including the costs of delivery (with the exception of the additional costs resulting from your choice for a other type of delivery than the cheapest type of standard delivery), without undue delay and in any event no later than 14 days after we have been informed of your decision to withdraw from the contract.
We will then refund you using the same payment method with which you made the original transaction, unless we have expressly agreed otherwise. No fees will be charged for making the refund.
We may postpone the refund until we have received the affected products or until you have proven that you have returned the products, whichever comes first.

Returning the products after cancellation
After revocation, you must return or hand over the products to us without delay and in any case no later than 14 days after the day on which you notified the revocation. You have fulfilled this obligation if you return the affected products before this 14-day period has expired.
The direct costs for returning the products are for your own account.

We do offer a reduced rate for returns in some countries. Please contact us and we will send you a link with which you can print a label yourself.

Return Process

  1. You can register your return using the return form above.
  2. You will then receive an email from us confirming receipt of your return.
  3. Print the confirmation of receipt of your return and send it along with the package.
  4. Make sure the package is well packed and preferably in the original shipping box and send your package to:

All Day Led
T.a.v. Retour
Beukenlaan 67
5541 VK Reusel
The Netherlands

Important: the costs for returning are for your own account. You are responsible for ensuring that the product arrives at us, so we advise you to send it by registered mail.

Depreciation and damage
You are liable for the loss of value of the products resulting from use other than necessary to establish the nature, characteristics and functioning of the products. If this is the case, we are entitled to set off this loss of value against the amounts that we would have to repay to you. It is therefore important that you handle the product carefully and carefully during the cooling-off period. We also kindly request that you always return the products in the original packaging, insofar as this is reasonably possible.

Exceptions to the right of withdrawal
The right of withdrawal does not apply to:

  • The delivery of items that spoil quickly or that have a limited shelf life;
  • The delivery of items that are not suitable to be returned for reasons of health protection or hygiene and of which the seal has been broken after delivery (for example: canned food, cosmetics);
  • Customized products or products that are clearly intended for a specific person (for example: a printed article)
  • Audio and video recordings and computer software of which the seal has been broken after delivery (for example: a sealed DVD with a certain film on it);
  • Newspapers, periodicals or magazines, with the exception of an agreement for the regular delivery of such publications (for example: one-off edition of a magazine or newspaper).

 

Do you still have a question about the return process, or do you want to know the status of your return? Please contact us via sales@alldayled.com